FAQs

We are committed to creating our products with vegan, cruelty free and natural ingredients.
Although our formulations for sugar body scrub may contain substances like preservatives which is essential for your safety, we have taken great care in choosing plant derived and non-toxic options.

Our candles are made with premium coconut soy wax with no phthalates or formalehydes. The fragrances are created with a pthalate and paraben free base.
Yes, our soaps and body products are formulated to be mild and gentle, even for dry/sensitive skins.
However, different skin types and conditions may react differently to a particular product, we always suggest doing a patch test. If you have further questions, feel free to reach out!

When not in use, do store your unused soaps in a dry, ventilated place out of direct sunlight. Due to fluctuations in temperature/humidity in the environment, if you see sweating occurring on the soap's surface, simply wipe away the beading and leave it to air dry.

When in use, soaps that are allowed to dry completely between use lasts much longer. Leave them to dry on soap dishes that allow effective draining, or keep them hanging in soap nets for air flow.
Yes, all our soap, body scrubs, fragrances, candles are handmade and handcrafted in small batches, in Clean Folks Club studio.

We aim to ship out all orders within 2-3 working days. Our courier delivers usually by the next day (Mon - Sat). If you need your order urgently, do reach out to us!

For international orders, delivery time will be dependant on the courier used.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for domestic orders above S$80.
Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

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